Privacy Policy

Privacy Policy: Clare Chislett Counselling

BACP Membership Number: 01017216

Last updated: February 2026

Purpose of this Policy

This privacy policy explains how I collect, use, and protect your personal information

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What information I collect

When you contact me or book a session:

Your name, email address, and phone number

Any information you share in your enquiry

During our counselling sessions:

Clinical notes about our sessions (stored securely and confidentially)

Emergency contact details if you choose to provide them

GP details if relevant to your care

When you visit my website:

Basic website analytics (pages visited, time on site)

Cookies for website functionality (see Cookie Policy)

How I use your information

I use your personal information to:

Respond to your enquiries and book appointments

Provide counselling services

Keep accurate clinical records as required by my professional body (BACP)

Contact you about appointments or follow-up

Comply with legal and professional obligations

Legal basis for processing

I process your data based on:

Your consent when you contact me or book a session

Contract when providing counselling services to you

Legal obligation to maintain clinical records as required by professional bodies

How I protect your information

Clinical notes are kept in a secure, encrypted system

Physical records are stored in a locked cabinet

I never share your information without your explicit consent, except where required by law or professional duty (e.g. safeguarding concerns)

All communication is treated as confidential in line with BACP ethical guidelines

Who I share your information with

I do not share your personal information except:

Clinical supervision: I discuss anonymised cases with my supervisor for professional development (no identifying details are shared)

Legal requirements: If there's a serious risk of harm to you or others, I may need to break confidentiality and contact appropriate services

With your consent: If you ask me to liaise with your GP or another healthcare provider

How long I keep your information

Clinical records: Retained for 7 years after our last session (in line with BACP guidelines)

Contact details: Deleted when no longer needed, unless you remain a client

Website enquiries: Deleted after one week if you don't become a client

Your rights

You have the right to:

Access the personal information I hold about you

Request corrections to your information

Request deletion of your information (subject to legal requirements)

Withdraw consent at any time

Complain to the Information Commissioner's Office (ICO) if you are unhappy with how I've handled your data

Contact me

If you have any questions about this privacy policy or how I handle your data:

Email: clarechislettcounselling@gmail.com  Phone: 07869132155

You can also contact the ICO directly:Website: ico.org.uk Helpline: 0303 123 1113